Cancellation Policy

We always try to offer our clients the very best service and in keeping with this we are able to send an email at the time of your booking and a SMS and confirmation call 24 hours prior.
Confirming your appointment will be seen as acknowledgement of our cancellation policy.
You can even keep the text on your phone so you know when your appointment is, be mindful it is an automatic text from our booking system; you can simply call (08) 6164 2433 or email to confirm, cancel or reschedule your appointment.

Do you know that you don’t even have to dial our number – you can just send us a text! Simply text your inquiry, questions, appointment needs –to 0477 758 871, and we will return your call or message ASAP.

This is a hugely popular service with our clients and they have told us how nice it is to get a quick little reminder before their appointment. Please enjoy this extra level of service.

If you need to re-scheduled your appointment we require 24 hours notice. Please keep in mind that last minute cancellations limits preferred appointment times for yourself.

When you book an appointment at Cryotonic WA, we set that time and therapist aside just for you. We often turn away walk ins because booked appointments are priority. If you cancel with late notice it inconveniences the many other clients that walk in during your appointment time.

Clients rescheduling or cancelling appointments need to notify Cryotonic WA 24 hours prior to any treatment.
Failure to do so will regrettably result in a cancellation fee of 50% of the treatment cost. If the appointment space can be filled the fee will be waived.
We accept all major cards including AMEX.

We hope to see you soon,
Cryotonic Team


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